So why do I keep warning everyone about the dangers of doing business with Ebay right now? Here’s one seller’s account, taken from a message board. You can believe it or not, but there’s literally thousands like this around the net.
Gementia13 wrote: “OK, I get my account restricted because of a disgruntled customer who threatened to neg me if I didn’t both refund her money and let her keep the item…when I refused, she created a new account just to neg me again, and had her friend do the same. Goodbye 99.8%, hello 98.4%. I’d written eBay repeatedly about these girls, & still they would not remove the negs or help me in any way. Then a call and email from eBay telling me I can’t sell for 30 days. Now get this:
“If your customer satisfaction ratings do not improve during that time, your account may be permanently suspended.” OK, all thinking people out there, how am I supposed to improve my customer satisfaction ratings if I’m not allowed to have any customers? I don’t have any recent sales, thanks to the lowered visibility due to these girls’ negs. So once again, my hands are tied & I can do -nothing- to improve my situation.
So, I write another email asking politely how I am supposed to improve my ratings without any customers. I get a nasty email back from Trust & Safety telling me to conclude my open sales satisfactorily – not an option since I have none – and adding insult to injury by finishing with this line:
“Remember, your account on eBay is at serious risk.”
Having no further need of my account on fleaBay, I respond:
“Yes, dear. I have already opened a shop elsewhere and am doing fine without eBay. So you can take your threats and stick ’em in the ‘One of Our Many Mistakes’ file. Sincerely, ==gem==”
Is it just me, or does logical thinking seem to be against eBay policy as well?“
The only real reason to wonder if such stories are real or not is because they are so incredibly stupid on Ebay’s part. Could any major corporation really be this myopic? I don’t know. Could Enron?
These are the days that will be taught in business schools for decades to come, how a hugely successful corporation committed suicide by making every major mistake possible. It’s as amazing to watch as it is painful, for those of us who once preached the Ebay canon like devoted acolytes.